DELIVERY IN CANADA Standard shipping is free on all purchases of $39 and more before taxes. Rate at $5 for purchases under $20 and $8 for purchases between $20 and $39. Delivery of orders is provided by Canada Post. A confirmation email and a tracking number are sent when the order is shipped. - 7 WORKING DAYS* * Additional charges apply for certain regions. - EXPEDITED SHIPPING 1 to 4 BUSINESS DAYS* * Additional charges apply. Not available in some regions. Delivery times are for information purposes only and are not guaranteed. Please note that some items may be shipped by another shipping company. SHIPPING IN THE UNITED STATES International orders placed on petitcoulou.com can be delivered to the United States only. The fees associated with an international delivery (outside of Canada) will be calculated according to the delivery address indicated. A $20 fee applies for all orders delivered to the United States. INTERNATIONAL SHIPPING United States would like to complete a transaction and ship the order to an address in Canada or the United States, but the billing address cannot be listed in the shopping cart, please contact us at 1 888 997-4789. However, you may contact us if distributors in your country are known.
If you are not completely satisfied with your online purchase, you may exchange it or return it for a refund within seven (7) days of receipt of your order.
If you have received a damaged or defective item, please contact customer service at 1-866-984-4888 ext. 221 or by email at firstname.lastname@example.org.
For each exchange or mail-in return request, you must contact customer service at 450-433-4272 ext. 221 or 1-866-984-4888 ext. 221. Petit Coulou will send you by email the shipping details for this new item. The return package must be dropped off at a Canada Post counter. Petit Coulou will not reimburse any shipping fees if you return a package in any other way. In the case of an exchange, we will contact you, only if the item to be exchanged is no longer available, otherwise the exchanged item will be shipped without shipping and handling fees. If the price of the new item is lower, we will credit the amount to which you are entitled according to the original method of payment upon receipt of the returned merchandise. In the event that the price is higher, we will ask you for the necessary information in order to proceed with the payment of the difference. In the event of a refund, we will credit the amount according to the payment method used for the original online order. The amount credited excludes shipping and handling charges and applicable taxes on that amount, if any, included in the cost of the original online order. These costs remain the responsibility of the customer. Take care to send exchanges or returns to the following address: 12705 Du Parc Street, Mirabel (Quebec) J7J 0W5 PLEASE FOLLOW THE FOLLOWING INSTRUCTIONS - Contact our customer service at 450-433-4272 ext. 221 to receive an identification number. - Pack a copy of the packing slip with your product. - Pack the product in its original packaging. Be sure to wrap the package securely. - Go to one of the 6000 Canada Post outlets. To find a location near you, visit www.canadapost.ca - Bring the Canada Post return identification number that will be provided to you by customer service to create the return shipping label. - Keep a copy of the Canada Post receipt for your records.