Petit Coulou offers a one year limited warranty (1 year) covering manufacturing defects only. All damages resulting from misuse, abuse or normal wear and tear, including those caused by airlines or other carriers are not covered by our warranty. Defects may include :

• Broken zipper or hardware
• Sewing problems
• Problems with the rigid structure
• Broken elastics

If your claim falls within the warranty period, please provide us with your name, address, telephone number, date of purchase and description of the defect or contact customer service directly at 450-433-4272 ext. 221 or toll free at 1-866-984-4888.
Accepted warranty claims are eligible for a new product of equal value or repair.
Only products purchased within the last 30 days directly from are eligible for a monetary refund.

You must submit your proof of purchase, two (2) photos of your Petit Coulou as well as the completed form to the following address

Here is an example of the photos you must provide: