DELIVERY AND RETURN

SHIPPING POLICY

DELIVERY IN CANADA

Standard shipping is free on all purchases of $100 and more before taxes.
For any purchase of less than $100 before taxes, the following fees apply:
For the province of Quebec, standard shipping is $10 and elsewhere in the country, standard shipping is $15.

Standard shipping*

2 to 7 business days‡


* Expect longer processing and transport times due to the COVID-19 pandemic.

Expedited delivery*


1 to 4 business days‡

* Additional charges apply. 


‡ Delivery times are for information purposes only and are not guaranteed.

WAREHOUSE PICKUP
Warehouse recovery is currently available. An email is sent when the order is ready, within 2 to 4 business days.

Warehouse pickup is free for all orders.

Please show up at the garage door at the following address during business hours:

12705 Rue Du Parc  
Mirabel, Quebec J7J 0W5

Business hours:
Monday to Friday from 8 a.m. to 3 p.m.

DELIVERY TO THE UNITED STATES

International orders placed through the petitcoulouusa.com website can only be delivered within the United States. The international shipping costs (outside Canada) will be calculated based on the shipping destination. A $20 fee applies for all orders shipped to the United States.

* Expect longer processing and transport times due to the COVID-19 pandemic.

INTERNATIONAL DELIVERY

We only ship to Canada and the United States. If customers residing outside those countries would like to ship their order to an address in Canada or the United States, and the billing address cannot be entered to finalize the shopping experience, please contact us at 1 888 997-4789. Contact us to find out about the possibility to contract with a distributor in your country.

RETURNS POLICY

We offer a 12 month warranty on all our regularly priced products covering manufacturing defects only. Any damage resulting from misuse, abuse or normal wear and tear, including those caused by the carrier are not covered by our warranty. Warranty defects may include:


- Broken zipper or hardware
- Sewing problems
- Problems with the rigid structure
- Broken elastics

If you are not satisfied with your purchase, we offer a 14-day money back guarantee on all regularly priced items.

Some clarification regarding returns:
Final sale items are not refundable or exchangeable.

To make an exchange, please follow these steps:
Send an email to services@petitcoulou.com to have your return accepted. Include your order number and the item(s) you wish to return
Original proof of purchase is required
Provide photos of the damaged product.
Mention why you are returning the products.

Please note

All items accepted for refund must be returned in their original, unused condition with all tags attached and original packaging.