Standard shipping is free on all purchases of $100 and more before taxes.

For any purchase of less than $100 before taxes, the following fees apply:

For the province of Quebec, standard shipping is $10 and elsewhere in the country, standard shipping is $15.

Standard shipping*

2 to 7 business days‡

* Expect longer processing and transport times due to the COVID-19 pandemic.

Expedited delivery*

1 to 4 business days‡

* Additional charges apply. 

‡ Delivery times are for information purposes only and are not guaranteed.


Warehouse recovery is currently available. An email is sent when the order is ready, within 2 to 4 business days.

Warehouse pickup is free for all orders.

Please show up at the garage door at the following address during business hours:

12705 Rue Du Parc

Mirabel, Quebec J7J 0W5

Business hours:

Monday to Friday from 8 a.m. to 3 p.m.


International orders placed through the website can only be delivered within the United States. The international shipping costs (outside Canada) will be calculated based on the shipping destination. A $20 fee applies for all orders shipped to the United States.

* Expect longer processing and transport times due to the COVID-19 pandemic.


We only ship to Canada and the United States. If customers residing outside those countries would like to ship their order to an address in Canada or the United States, and the billing address cannot be entered to finalize the shopping experience, please contact us at 1 888 997-4789. Contact us to find out about the possibility to contract with a distributor in your country.


If you are not completely satisfied with your online purchase, you may exchange it or return it for a refund within seven (7) days of receipt of your order.

If you have received a damaged or defective item, please contact customer service at 1-866-984-4888 ext. 221 or by email at

For each exchange or return request by mail, you must contact customer service at 450-433-4272 ext. 221 or 1-866-984-4888 ext. 221. Petit Coulou will send you by email the shipping details for this new item. The return package must be dropped off at a Canada Post counter.

Petit Coulou will not reimburse any shipping fees if you return a package by any other means.

The return package must be deposited at a Canada Post counter. Petit Coulou will not refund any shipping costs, if you return a package in any other way. During an exchange, we will contact you only if the item to be exchanged is no longer available, otherwise the exchanged item will be shipped without shipping and handling charges. If the price of the new item is lower, we will credit the amount to which you are entitled under the original payment method upon receipt of the returned merchandise. In the event that the price is higher, we will ask you for the necessary information to proceed with the payment of the difference. In the event of a refund, we will credit the amount according to the payment method used for the original online order.

The amount credited excludes shipping and handling charges and applicable taxes, if any, included in the cost of the original online order. These costs remain the responsibility of the customer. Please send exchanges or returns to the following address: 12705 Du Parc Street, Mirabel, Quebec J7J 0W5


- Contact our customer service at 450-433-4272 ext. 221 to receive an identification number.

- Pack a copy of the packing slip with your product.

- Pack the product in its original packaging. Be sure to wrap the package securely.

- Visit one of the 6,000 Canada Post outlets. To find a branch near you, visit

- Bring the Canada Post Return Identification Number that will be provided to you by Customer Service, so that the return shipping label can be created.

- Keep a copy of the Canada Post receipt for your records.