Refund policy

Return and refund policy

At Petit Coulou, we want you to be completely satisfied with your purchase. If you aren’t, you can exchange or return your item within fourteen (14) days of receiving your order.

Return or exchange process

For any return or exchange requests via mail, please fill out this form. We will send you the instructions and details to proceed with shipping your return.

Please note that to receive a full refund, the returned product(s) must be unused and sent back in their original packaging with all tags intact.

The return package must be dropped off at the service point according to the carrier listed on the shipping label provided.

COMPLETE THE RETURN AND EXCHANGE FORM

Important details:

  • Shipping Costs: Shipping fees will not be refunded if you choose a return method other than the one we provide.
  • Customs duties: Customs duties paid at the time of the order are non-refundable. Any customs duties applicable to the return of the order are also the customer's responsibility.
  • Final Sale Items: Items marked as final sale are non-refundable and non-exchangeable.

Damaged or defective Items

If you have received a damaged or defective item, please contact us immediately at services@petitcoulou.com. If the item in question is a damaged cover, we recommend first consulting our Warranty page before reaching out to us.

Exchange

  • If the requested item for exchange is available, it will be shipped to you at no additional cost.
  • If the exchange item is of lower value, we will credit the difference to the original payment method.
  • If the exchange item is of higher value, we will ask you to pay the difference.
  • Refunds will be processed to the original payment method used for the initial order.

Note: The refunded amount excludes shipping, duties, handling fees, and applicable taxes.

Return address:

All returns or exchanges must be sent to the following address:

12705, rue du Parc, Mirabel (Québec) J7J 0W5

Shipping:

Additionally, for Canada Post, Purolator and UPS, you can also visit a Staples or Bureau en Gros store near you. Click here to find locations.

Patented design

Semi-rigid structure
for optimal comfort.

Warranty

All our covers feature with
a one-year warranty.

Customer service

A passionate team
at your service.

Product loved and acclaimed

Parent and media favorite since 2006.

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