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Frequently asked questions
General
These FAQs answer frequently asked questions. Please feel free to contact us if your question is not answered.
What is the return/exchange policy?
For any manufacturing defect, you have 1 year to exchange your Petit Coulou with proof of purchase. For a refund, you have 14 days. To proceed, contact services@petitcoulou.com. To facilitate the processing of your request, please have your proof of payment ready when you contact us.
1. Final sale items are neither refundable nor exchangeable.
2. Regarding promotions, if you have purchased a product and it is on promotion within the next 14 days, you will be entitled to a price reduction equal to the amount of the discount. After this period, you will no longer be able to benefit from the promotion in question.
3. Delivery and other charges will be taken into account when comparing prices.
Are Petit Coulou covers compatible with all car seats?
*The summer cover is not compatible with Uppababy Mesa, Cybex Aton and all Clek models.
Are your covers flame-retardant?
Do you have any resources to refer to in terms of road safety?
Yes, absolutely! To learn more about baby safety on board, you can refer to the following links:
The Child Passenger Safety Association of CanadaParachute Canada
What is a CLO?
The clo is a unit measuring the thermal insulation used for clothing (clothes in English). It is the insulation that allows a person at rest to maintain thermal equilibrium in an atmosphere at 21°C (70°F) . Above this temperature, the person sweats; below this temperature, he or she feels the cold.
Here are examples of clo for certain garments:
summer wear shorts and bare torso: 0.4 clo;
ski clothing: 2 clo;
light fleece gear: 3 clo;
heavy polar equipment: 4 clo;
polar down: 8 clo.
By way of comparison, our covers and insulated backing have a clo of 3.88, which is close to heavy fleece equipment (4 clo).
Are your covers guaranteed?
Our products are made to last, and we stand behind every one of them. The Petit Coulou warranty only covers manufacturing defects for one year (1 year) following the date of purchase. To view our full warranty, click here.
What is the difference between winter car seat covers available on the market and those from Petit Coulou?
What is the difference between winter and mid-season car seat covers available on the market and the Petit Coulou 3 Seasons cover?
Baby's wellbeing
Baby's well-being is an essential concern for parents, and Petit Coulou understands this better than anyone. Find here all the most popular questions to make sure your little ones are comfortable.
How should I dress my baby when he's in his cover?
Take care that your baby doesn't get too hot this can be just as harmful as the cold.
In the car:
Do not wear a snowsuit.
A hat, warm fleece or other pyjamas and a light blanket if you wish.
Walking:
It all depends on the duration of the activity and the outside temperature. Also take into account the wind factor, i.e. the perceived temperature. We recommend putting on a hat, warm fleece or other pyjamas, slippers, mittens, a light blanket and insulated backing.
The insulated backing will provide better protection from the cold.
How do I know if my baby is warm in its cover?
How old can my baby be in his Petit Coulou?
Footmuff cover
The footmuff cover is certainly our most versatile parenting tool. Explore the benefits of this product in this section.
Is the footmuff cover compatible with all models of strollers, prams and sleds?
How do I dress my child when he is in the footmuff cover?
Is the fur collar removable?
Can I use the cover in the car?
Can I wash the footmuff cover?
Close the cover and turn it inside out to wash it to prolong its appearance
Detach the front panel for faster drying.
Can I put the footmuff cover in the dryer?
Choosing the right cover
Petit Coulou offers three cover models to suit all your needs. Find out more about the differences between the models!
What's the difference between the 3 seasons cover and the winter cover?
The winter cover, on the other hand, has two layers of insulation that must be removed. So you have to open the cover to lower the internal temperature.
Which Petit Coulou should I buy according to the month of birth?
Summer cover: May to September.
Winter cover: November to March.
3 seasons cover: September to May.
* Information based on the Quebec region
Is the fur collar removable?
Installing your cover
Installing a Petit Coulou cover is child's play. Learn how here. Our installation videos are also on all our product pages.
How do I install my Petit Coulou car seat cover (shell)?
It is recommended to remove the rear sun visor to leave enough space for the installation of the covers winter and 3 seasons models. *Please note that the sun visor on the Uppababy Mesa, Cybex Aton and Clek models cannot be removed, but this does not prevent the installation of the winter and 3 seasons covers.
Can I use the attachment system without the base of the car seat (i.e. pass the seat belt over the car seat)?
Why aren't summer covers compatible with some car seats?
For optimal use of our summer covers, your sun visor must be removable. This way, the cover can be installed around the edge of your car seat, and you will be able to use your car seat sun visor to better protect your baby from the sun.
On some models, the sun visor is not designed to be lifted for cover installation, as it's integrated into the car seat. Therefore, we advise that compatibility with some car seat models may be limited.
Using your cover + insulated backing
Your Petit Coulou cover and insulated backing will become your best allies if used properly! Find out how to use them every day here.
Should I cover the Petit Coulou hole with a blanket?
Should my baby's head stick out of the Petit Coulou hole?
Do I have to open or remove the Petit Coulou cover in the car?
It's important to always open the cover to prevent your child from getting too hot inside the car seat. Partially or fully lower the zipper to reduce the temperature inside the Petit Coulou or remove the cover.
Can I use the cover on a "bassinet" type stroller?
Does the mosquito net on the summer cover protect my baby from UV rays?
When should I use insulated backing?
Our laboratory-tested insulated backing offers a COL* of 3.88, so it can be used in temperatures as low as -30˚C / -22˚F.
as the winter cover. *To find out more about CLO, please refer to our question What is CLO? above.
Can I use the removable insulated backing when baby is in the car?
Can I replace the insulated backing with a blanket?
Care for your cover
Ensure the longevity of your Petit Coulou cover by learning how to care for it.
Can I wash my cover?
Winter cover and 3 seasons (classic collection):
Machine washable in cold water (delicate cycle)
Winter and 3 seasons cover (wool collection):
Hand wash in cold water (or machine hand cycle)
Close cover and turn to prolong appearance
Summer cover:
Hand washable
Can I put the cover in the dryer?
For the 3 seasons cover, we suggest detaching the lining for faster drying.